Careers at HME

Join our team!

We are privileged to serve the patients who entrust their home medical equipment needs to us.

HME Home Medical has been helping home medical equipment patients in Wisconsin since 1986.  We strive to provide superior service with our sleep and respiratory equipment, mobility options, mastectomy and lymphedema fittings, wound care, home modification planning and other related services. 

If you are interested in having a POSTIIVE impact on the lives of our patients and their families, consider a career at HME Home Medical!

We are partners with Hospital Sisters Health System, where we are driven by our core values of RESPECT, CARE, COMPETENCE, and JOY.

Current Openings

DME Sales Specialist

Employee Type: Full Time, 40 hrs/wk

Job Duties:

  • Assists walk-in customers with retail sales and orders.
  • Assists customers by phone with their DME needs and enters appropriate information into the customer data base.
  • Maintains a vast knowledge base of all non-respiratory product line.
  • Responds to customer’s questions or concerns.
  • Responsible for receiving and investigating customer complaints to resolution.
  • Educates and trains customers on the proper use, handling, cleaning and storage of their DME product.
  • Assists in maintaining inventory.
  • Responsible for a clean and well-presented store front.
  • Prepares appropriate documentation for third party billing requirements.
  • Communicates with referral sources when information is needed to assist billing such as certification of medical necessity, waivers or prescriptions.
  • Obtains insurance information from patient and customers when necessary and completes any authorization requirements necessary for billing.
  • Willing accepts other duties as assigned

Skills Required:

  • High School Diploma or equivalent - Required
  • Experience in retail preferred
  • Microsoft Office Package experience required
  • Ability to work in a face paced environment

Send email with resume


Intake Specialist

Employee Type: Full Time, 40 hrs/wk

Job Duties:

  • Maintains documentation accordingly and provides authorization codes and numbers to insurance.
  • Responsible for obtaining necessary referrals for patients in need of ancillary or specialty services.
  • Works directly with patients regarding the requirements and limitations of their health plan.
  • Maintains key contacts at managed care companies, documenting all interactions, helping to facilitate managed care process.
  • Faxes copies of medical records to insurance companies, managed care companies and physicians' offices as required ensuring that the patient's referral will be a covered service or product.
  • Assists in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to entry/verification of patient demographics, collection of medical noted/documentation at the time of service.
  • Assists in meeting goals related to quality and customer satisfaction by providing outstanding service when offering assistance, guidance, and direction to visitors and patients, in person and over the phone.
  • Helps keep other colleagues informed of requirements of different plans.
  • Monitors patient flow through reception and works with team to minimize waits and delays.
  • Willingly accepts other duties as assigned.

Skills Required:

  • High School Diploma or equivalent - Required
  • Physician office, receptionist, insurance /billing experience preferred
  • Ability to work in a face paced environment

Send email with resume


Service Technician

Employee Type: Full Time, 40 hrs/wk

Job Duties:

  • Repair and maintain all rehab and DME equipment in a timely, cost effective manner.
  • Determines when repair or replacement is necessary and notifies the customer or Intake Representative.
  • Prepares quotes for parts and supplies and maintain adequate inventory in a cost-effective manner.
  • Verify warranty repair request.
  • Maintain proper documentation on all repairs.
  • Develop and implement policies and procedures regarding equipment repair and maintenance in accordance with the manufacturer and regulatory guidelines.
  • Maintain current files of manufactures, repair and maintenance manuals, warranties and other related documentation.
  • Assist with the delivery and set up of equipment with appropriate education and instructions to the customer.
  • Keep work area clean and organized.
  • Responsible for maintaining the physical and mechanical condition of company vehicles.
  • Demonstrate timeliness, courtesy, sincerity and patience when dealing with the customers.
  • Willingly accepts other duties as assigned.

Skills Required:

  • High School diploma – Required
  • Associates Degree in a related field - Preferred
  • At least one year experience in a similar role

Send email with resume