Careers at HME

Join our team!

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We are privileged to serve the patients who entrust their medical equipment needs to us.

HME Home Medical has been helping medical equipment patients in Wisconsin since 1986. We strive to provide superior service with our sleep and respiratory equipment, mobility options, mastectomy and lymphedema fittings, wound care, home modification planning and other related services.

If you are interested in having a POSITIVE impact on the lives of our patients and their families, consider a career at HME Home Medical!

We are partners with Hospital Sisters Health System, where we are driven by our core values of RESPECT, CARE, COMPETENCE, and JOY.

 

DME Sales Specialist

Manitowoc - Full Time - 40 hours/week

Education: High School Diploma or equivalent - Required

Experience: Physician office, receptionist, insurance /billing experience preferred. Ability to work in a face paced environment.

The DME Sales Specialist is responsible for providing service and support to customers, appropriately documenting transactions, answering questions based on available knowledge and experience, complaint resolution, and third party billing. This position would float to our Sheboygan location as needed.

  • Assists walk-in customers with retail sales and orders.
  • Assists customers by phone with their DME needs and enters appropriate information into the customer data base.
  • Maintains a vast knowledge base of all product lines.
  • Responds to customers questions or concerns.
  • Responsible for receiving and investigating customer complaints to resolution.
  • Educates and trains customers on the proper use, handling, cleaning and storage of their DME product.
  • Assists in maintaining inventory.
  • Responsible for a clean and well-presented store front.
  • Prepares appropriate documentation for third party billing requirements. 
  • Communicates with referral sources when information is needed to assist billing such as certification of medical necessity, waivers or prescriptions.
  • Obtains insurance information from patient and customers when necessary and completes any authorization requirements necessary for billing.
  • Willing accepts other duties as assigned

Send Resume Here

 

Inventory Technician 

Green Bay - Part Time - 20 hours/week

Education: High School Diploma or equivalent - Required

Experience: 2 years receiving experience preferred. Experience with computerized inventory and receiving system preferred. Accuracy in matching orders to items stock picked.

The Inventory Technician facilitates the changes in the inventory process. Monitors and expedites supplies as needed. Receives, stocks, and dispatches supplies and equipment for all areas. May perform duties related to the delivery of supplies and equipment. Unpacks receipts, verifies product accuracy, documents receipt and delivers product to departments. Replenishes supplies to end user departments. Unpacks and puts away new products on shelves in materials storeroom.

  • Responsible for checking Consignment Closets and replenishing inventory as necessary. 
  • Responsible for the packaging, shipping and receiving of supplies.Maintains Cycle Counts of warehouse systems for additions and deletions to correct computer inventory files.
  •  Reviews stock status weekly.
  • Communicates with departments concerning stock outs and substitutions.
  • Communicates out of stocks and other inventory issues with leader and designated colleagues of all affected areas using appropriate software.
  • Communicates with the Supply Specialist on new or outdated items, quantity changes and product number changes.
  • Maintains information and updates appropriate department catalog and latex free list.
  • Maintains and updates inventory management system with necessary changes.
  • Verifies shipment, notes damages and shortages, completes receiving documentation.
  • Notifies the Supply Specialist of discrepancies and material received against material ordered.
  • Coordinates and communicates defective products and return issues with the Supply Specialist.
  • Maintains and updates labeling in the storeroom and designated customer supply areas.
  • Maintains clean storerooms and check outdates on a regular basis.
  • Willingly accepts other duties as assigned.

Send Resume Here

 

Respiratory Customer Service Representative/Medical Receptionist 

Green Bay - Full Time - 40 hours/week

Education: High School Diploma or equivalent - Required

Experience: Physician office, receptionist, insurance /billing experience preferred. Ability to work in a face paced environment.

The Customer Service Representative (CSR) is responsible for providing service and support to customers and referrals, documenting contact and issue resolution within the appropriate application, answering questions based on available knowledge and experience, and researching inquiries and issues.  The CSR is responsible for monitoring assigned work to ensure established service levels are achieved.  

  • Assists walk-in customers with sales and orders.
  • Assists customers by phone with their product needs and enters appropriate information into the customer data base.
  • Maintains a vast knowledge base of all respiratory product line.
  • Responds to customers questions or concerns.
  • Responsible for receiving and investigating customer complaints to resolution.
  • Educates and trains customers on the proper use, handling, cleaning and storage of their product.
  • Prepares appropriate documentation for third party billing requirements. 
  • Communicates with referral sources when information is needed to assist billing such as certification of medical necessity, waivers or prescriptions.
  • Obtains insurance information from patient and customers when necessary and completes any authorization requirements necessary for billing.
  • Maintains strict confidentiality of all sensitive material and information
  • Willing accepts other duties as assigned

Send Resume Here

 

Respiratory Intake Specialist - Call Center 

Green Bay - Full Time - 40 hours/week

Education: High School Diploma or equivalent - Required

Experience: Customer service skills - Required. Medical office or respiratory experience - Preferred. Receptionist and/or insurance/billing experience preferred. Ability to work in a face paced environment.

Coordinates the referral paperwork and processes of the assigned area of service. Prepares referrals, obtains authorizations and pre-certifications for patients. Assists patients in procuring the most appropriate care based upon their managed care plans. Places orders or dispenses product based on the information provided by customers or referral sources.

  • Maintains documentation accordingly and provides authorization codes and numbers to insurance.
  • Responsible for obtaining necessary referrals for patients in need of ancillary or specialty services.
  • Works directly with patients regarding the requirements and limitations of their health plan.
  • Maintains key contacts at managed care companies, documenting all interactions, helping to facilitate managed care process.
  • Faxes copies of medical records to insurance companies, managed care companies and physicians' offices as required ensuring that the patient's referral will be a covered service or product.
  • Assists in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to entry/verification of patient demographics, collection of medical noted/documentation at the time of service.
  • Assists in meeting goals related to quality and customer satisfaction by providing outstanding service when offering assistance, guidance, and direction to visitors and patients, in person and over the phone.
  • Helps keep other colleagues informed of requirements of different plans.
  • Monitors patient flow through reception and works with team to minimize waits and delays.
  • Willingly accepts other duties as assigned.

Send Resume Here

See the HME Home Medical online catalog for a complete list of our products or contact HME Home Medical to learn more!