Careers at HME

Join our team!

We are privileged to serve the patients who entrust their home medical equipment needs to us.

HME Home Medical has been helping home medical equipment patients in Wisconsin since 1986.  We strive to provide superior service with our sleep and respiratory equipment, mobility options, mastectomy and lymphedema fittings, wound care, home modification planning and other related services. 

If you are interested in having a positive impact on the lives of our patients and their families, consider a career at HME Home Medical!

We are partners with Hospital Sisters Health System, where we are driven by our core values of RESPECT, CARE, COMPETENCE, and JOY.

Current Openings 

 

DME Sales Specialist   - Manitowoc

Full Time - 40 hours/week

The DME Sales Specialist is responsible for providing service and support to customers, appropriately documenting transactions, answering questions based on available knowledge and experience, complaint resolution, and third party billing. This position would float to our Sheboygan location as needed.

Job Duties

  • Assists walk-in customers with retail sales and orders.
  • Assists customers by phone with their DME needs and enters appropriate information into the customer data base.
  • Maintains a vast knowledge base of all product lines.
  • Responds to customers questions or concerns.
  • Responsible for receiving and investigating customer complaints to resolution.
  • Educates and trains customers on the proper use, handling, cleaning and storage of their DME product.
  • Assists in maintaining inventory.
  • Responsible for a clean and well-presented store front.
  • Prepares appropriate documentation for third party billing requirements. 
  • Communicates with referral sources when information is needed to assist billing such as certification of medical necessity, waivers or prescriptions.
  • Obtains insurance information from patient and customers when necessary and completes any authorization requirements necessary for billing.
  • Willing accepts other duties as assigned

Education: High School Diploma or equivalent - Required

Experience:  Medical office, retail experience preferred. Microsoft Office Package experience required. Ability to work in a face paced environment.

Send resume here 

 

Intake Specialist  -Respiratory Department - Green Bay

 

Full Time - 40 hours/week

Coordinates the referral paperwork and processes of the assigned area of service. Prepares referrals, obtains authorizations and pre-certifications for patients. Assists patients in procuring the most appropriate care based upon their managed care plans. Places orders or dispenses product based on the information provided by customers or referral sources.

Job Duties

  • Maintains documentation accordingly and provides authorization codes and numbers to insurance.
  • Responsible for obtaining necessary referrals for patients in need of ancillary or specialty services.
  • Works directly with patients regarding the requirements and limitations of their health plan.
  • Maintains key contacts at managed care companies, documenting all interactions, helping to facilitate managed care process.
  • Faxes copies of medical records to insurance companies, managed care companies and physicians' offices as required ensuring that the patient's referral will be a covered service or product.
  • Assists in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to entry/verification of patient demographics, collection of medical noted/documentation at the time of service.
  • Assists in meeting goals related to quality and customer satisfaction by providing outstanding service when offering assistance, guidance, and direction to visitors and patients, in person and over the phone.
  • Helps keep other colleagues informed of requirements of different plans.
  • Monitors patient flow through reception and works with team to minimize waits and delays.
  • Willingly accepts other duties as assigned.

Education: High School Diploma or equivalent - Required

Experience: Computer skills required. Physician/medical office, receptionist, health insurance /billing experience preferred. Ability to work in a face paced environment.

Send resume here